Question 1

How do credits work?

Accepted Answer

Credits are used to generate videos. Different AI models consume different amounts of credits based on video duration and quality. You receive credits with your subscription plan, and unused purchased credits never expire.

Question 2

What video quality and formats are supported?

Accepted Answer

Generate videos up to 1080p HD quality. We support multiple aspect ratios including 16:9 (landscape), 9:16 (portrait/TikTok), and 1:1 (square) to fit any platform.

Question 3

Which AI models are available?

Accepted Answer

We offer multiple cutting-edge AI video models including Sora 2, Veo 3.1, Wan 2.6, and Seedance 1.5 Pro. Each model has unique strengths - choose based on your creative needs and budget.

Question 4

Can I use generated videos commercially?

Accepted Answer

Yes! Videos created with paid plans can be used for commercial purposes including YouTube, social media, advertising, and client work. You retain full ownership of your creations.

Question 5

What if my generation fails?

Accepted Answer

If a video generation fails due to a system error, your credits will be automatically refunded to your account. Failed generations won't cost you anything.

Question 6

What is your refund policy?

Accepted Answer

Subscriptions: You can cancel anytime. After cancellation, you'll retain access until the end of your current billing period. No refunds for the remaining period. Credit Packs: All credit purchases are final and non-refundable as they are digital goods delivered instantly. If technical issues on our end prevent you from using the service, please contact support@aividmaker.com.

AI Image Editing & Video Generation Platform

Hot Features

All Tools

All Models

Creative Gallery

Frequently Asked Questions

AI Image Editing & Video Generation Platform

Hot Features

All Tools

All Models

Creative Gallery

Frequently Asked Questions

1How do credits work?

2Do credits expire?

3What happens if a generation fails?

4Can I use generated content commercially?

5Why does Sora 2 cost more credits than other models?

6What's the difference between credit packs and the subscription plans?

7Can I cancel my subscription anytime?

8What is your refund policy?